Archive for the ‘SEO’ Category

Search Engine Marketing in Russia – International Search Review Issue 2

Tuesday, February 16th, 2010

Thanks to everyone for their feedback on the first issue of Reform’s International Search Review. Issue number two is now available, as we move north into Russia.  Like China, Russia is a large market where Google is not the search engine of choice, playing second fiddle to Yandex.ru.  As a result, SEO and general search marketing strategies from international companies looking to expand into Russia often find obstacles here.

For instance, it can be difficult for foreign companies to do PPC advertising on Yandex. Their PPC service is known as Yandex:Direct – which has a user interface for accounts that is entirely in Russian. Unless you have a fluent Russian PPC person on your team (and even then), potential advertisers are advised to let Yandex manage the PPC accounts on your behalf. This is known as the “Yandex.Direct Carefree account” – which their site says will provide you with a dedicated, English speaking account manager who will help you create and run your campaign (assistance with keywords selection, composing the ad text and advertising strategy consulting).

The initial take up of broadband was behind the pace of many other markets, but in the recent years Russia has started to really experience a steadier increase, becoming one of the top countries in regards to take up and usage of Mobile internet usage and Social Networking.   Russia is currently the eighth largest country in terms of internet user population, and is set to overtake the UK into seventh place.

Download a copy of the full “Russia Search Review” issue here

Take a look through the PDF and hopefully we can answer any questions about the search market share in Russia, along with the habits of the local internet user population there.

We look at the Yandex natural search algorithm, along with recent changes in Gogo.ru and Mail.ru, which had made an agreement with Google to use their natural search results, but instead opting to build their own algorithm first and using Google’s as a back up. Gogo.ru and Mail.ru do however use Google’s PPC results, which has helped extend its reach (and earnings) there. Considering Google had a 5% market share in Russia only 4 years ago, it has come a long way. But like in China, there are many factors which will try hard to make sure it never crosses the 50% line.

The overall search market share in Russia currently (along with other key stats from the PDF include):

- Yandex – 54.5% (62% when including Mail.ru) / Google 34.5% / Rambler – 1.9% / Bing – 0.4% (Source: Comscore, August 2009)

- 42,000,000 Internet users as of Jan 2010 and only a 33% estimated internet penetration.

- The average user in Russia spent 6.6 hours per month on social networks (highest in the world out of 38 countries that were reported), compared to a worldwide average of 3.7, 4.6 in the UK and 4.2 in the US. (World Metrix / Comscore: July 2009). The top choice of social network was Vkontakte.ru, followed by odnoklassniki.ru and mail.ru – while Facebook was a distant seventh.

- Twitter integration into search results was done on Yandex first in 2009 (before Google or Bing), yet Twitter usage in Russia is still relatively low, holding less than 0.5% of the overall global Twitter market share.

To get more details on this and everything else, download a copy of the full issue here – and let us know any comments / feedback.   Contact us, and we’ll get the next issue out to you before anyone else gets it!

You can also leave a comment below too.

Search as a Commodity?

Thursday, February 4th, 2010

The recent trend in agencies outsourcing search to cheaper suppliers, whether they be in the UK or abroad, signals the possible commoditisation of search skills in the near future.

Both SEO and PPC practitioners are available in plentiful numbers at low rates; there are companies in India willing to work on hourly rates as low as £5. That’s 80p lower than the minimum wage for an adult in the UK, so you can see why it would be tempting for clients and agencies alike.

In practice, outsourcing opportunities will deliver a very cheap solution for the simpler aspects of PPC or SEO delivery. My experience of being involved in relationships (from a third party perspective) where both PPC and SEO have been outsourced has always seen something lost in the translation though, with poor quality results being achieved through either poor campaign builds and management in paid search, or the use SEO techniques that are slightly outdated and that fail to address the real issues needed for success in natural search.

So what’s the reason for this? Where is the value being lost? Let’s face it, some of the actual delivery work in search doesn’t require a huge amount of brainpower – adjusting keyword bids when a CPA is too high or re-working meta-tags to have an emphasis on different words is a simple task. So why does it go wrong so often?

The problem comes from the fact that search strategy is inextricably entwined with its delivery. For example, with paid search, when you’ve spent several hours analysing results, understanding how various factors affect the different metrics, and deciding where to focus your efforts, the matter of performing the optimisation is a relatively simple task. Natural search will sometimes similarly require someone to immerse themself in the market, observing what’s working well for the competition, translate this into a strategy for their site, and then spend time delivering what then seems to be relatively simple output in terms of actual SEO work.

So what does this mean for clients or agencies looking to outsource work? I’d suggest that although there are cheap options out there, the skillset of this type of business or individual is never going to be able to drive real success in search for your business by using them alone. Perhaps we need to look at a more traditional model where a planner would devote their time to building a strategy and a separate buyer would then specialise in buying the media – so for search you may be able to draw value from outsourcing options by using them simply as an implementer of the more time consuming tasks, but you will still need a channel expert to decide your strategy, spend time interpreting the data and recommending what changes need to be implemented to your site or PPC account. For all but the largest of advertisers, the benefit is going to be minimal.

Of course, this may change over the next few years as businesses in lesser developed markets become more savvy and develop their skill sets further. When that does happen we may see search agencies turning into more specialist comms planning style businesses and we’ll see companies who specialise in cost effective implementation springing up to complement them. Larger agencies may choose to break staff down into planning & implementation departments to respond to the market.

So while the current standard of delivery from cheap outsourcing options isn’t yet high enough to actually benefit from the cost saving, the threat to the current search agency model from these suppliers is real – and we can expect to see it driving change in the way search is bought over the next few years.

Search Engines in 2009 & Predictions For 2010

Tuesday, December 22nd, 2009

It’s that time of the year again. End of year roundups and predictions for 2010. It’s been a busy year in search, well in fact its been a busy decade (but we won’t go there)! If 2009 was the year of Bing, Wolfram Alpha, Google Caffeine and expansion of AdWords usage, along with everyone’s attempts at Real-Time search integration, then what does 2010 have in store for the search industry?

From a user perspective, search engines were looking east. Taking from insights in the far eastern search markets, Bing and Google focused more on becoming a one stop destination hub. From the second you type your query into Google, suggestions are sent your way. In 2009 they upgraded the suggestions to include direct links and elements such as the latest weather reports, or even parcel tracking information, all before you even click “submit”.

Personalisation was a key objective for search engines too, as user data continues to get used to determine future results and trends. However, it met a lot of critique, from many who cited that personalisation may take away from independence (with less and less “new” perspectives given to users). Just like the improvements in audio/video searches and real time search though, 2010 looks to be a big year for the development of these technologies.

As far as traditional SEO and PPC goes, Google impacted these strategies too. Lines began to blur between the two, as Google integrated local results (map results) and expandable PPC ads (integrating PPC and Google Base results together) to include sitelinks and product prices / listings. From an SEO perspective, Google spent the latter part of 2009 emphasising the need for speed – advising that a sites load time may become a big factor for optimisation in 2010.

And Google didn’t stop there, continuing their foray into a vast range of things – some of which it has been working on for a few years, such as voice recognition search, along with working on more efficient translation tools and various apps for the Android operating system. And then there were the many mash-ups of their existing offerings, such as City Tours and Social Search.

It wasn’t all bright lights for Google though, as they continued to seem out of place when it came to other forms of media, including a much criticised attempt to push the Google Chrome browser on TV and print media ads. They also took what many people felt were a step back with a more traditional pricing on “paid placement” local listings, and YouTube ads, opting away from their cost per click rates – and instead going towards the old CPM rates in some cases.

At the same time though, marketers looked closer at the impact of TV on search. Going beyond slogans that say “search for (name of brand) on Google” – marketers looked at having the celebrity presence on their search listings too. Hilary Swank, Scarlett Johansson, Oprah Winfrey and Jessica Alba were celebrities used to endorse PPC ad copy in 2009.

The merger between Bing and Yahoo looms ever present for 2010, while Yahoo Search Submit Pro calls it a day. Yahoo site explorer is rumoured to be next in line, which was the source of many an online SEO tool that analysed links. When this will happen is unclear, but it does remind many of a search marketer of the times when the Yahoo / Overture keyword tool was silently put to sleep.

And of course, it wouldn’t be an end of year / new year posting without some predictions, so here goes. Among our predictions for search in 2010, are:

1. SEO will become the darling of marketing, as recession strapped companies look to get the most of their budgets

2. SEO’s will need to know how to communicate with designers and developers (and vice versa), as factors such as load time, script usage and site coding become key SEO factors

3. Data (advertiser and customer) debates will heat up over the year, as companies like Facebook, Google, Bing, etc tread the line between insight and privacy

4. Local and retail advertisers will see Google Maps and Google Base traffic volumes soar

5. Launched in 2009 – Scoopler.com will become one to watch in the “real-time search” race

6. Search becomes the marketing channel for geniuses (or genii), as from keyword research to semantic psychology – things are about to get really interesting!

7. International SEO and PPC strategies will evolve fast in 2010, as search engines such as Baidu spent late 2009 moving towards a more westernised search methodology in both paid and natural search listings

8. Real time search still needs a fair bit of work and will look vastly different this time next year

9. Mobile search will finally catch up to all the hype its received in the last few years

Drop us a line and let us know what you think is in store for search in 2010.

Why I don’t want my search ‘personalized’

Tuesday, December 8th, 2009

So, now Google thinks it knows me. Even when I’m not logged in to one of their products. Well, Google, I’m not happy about this and I don’t want you deciding what I see and when.

Obviously Google has a massive influence on what we see on the internet these days and as the number one search engine in the UK, that’s unlikely to change, but I have to object to them taking all the fun out of search as they seem to be doing with this personalized search yoke.

If I’m searching on Google (or any other search engine for that matter) I will have some idea of what I’m looking for and I might be in one of three key search modes; navigational- getting to a site whose domain I’ve forgotten, transactional- researching with intent to make a purchase, or information search- just looking to find out something to enhance my own knowledge. I might be looking for a recipe,  I might be looking up the answer to a trivia question to settle an argument.

What I expect from Google in return is a set of relevant search results based on content from the whole of the world wide web. I don’t care what I searched for recently or what Google thinks I’ll like best. I want to decide. I am a moody searcher and my mood swings shall decide whether I’m looking for something old or something new.

When any user searches, they normally have some idea of what they want to find. There is obviously a big difference between someone looking for an apple phone and an apple pie recipe and Google can easily distinguish between simple behaviours each time we are searching to show appropriate result sets. But, sometimes I am looking for something out of the ordinary. How is Google supposed to know that? Sometimes I’m looking for something on behalf of someone else, or I just feel like branching out. Sometimes, heaven forbid, I’m interested to see what’s new out there.

I’ll be clearing my cookies and deleting my history so Google can’t try and understand me. If you want Google to be your friend and predict your inner thoughts and desires go spend some time on your igoogle page, but I say Bah Humbug to giving my soul to Google.

The reinvention of an all together more grown up search

Thursday, November 19th, 2009

Search, for some has always been a dirty word. Swathed in mystery for a long time with images of wizards in ‘black hat’s’ springing to mind whenever SEO was mentioned. Lots of nerdy types claiming to have the magical fairy dust to get to number one in Google and such like. Then things started to change. Every man and his goat was ‘doing search’ with hundreds of agencies claiming to be the experts. Confusing for the client and a bad user experience all round for those of us in the industry.

Google’s tools in particular mean that literally anyone can do it, but it is now starting to be recognised that, although anyone can do it, in order to really benefit from search’s efficiencies, clients need to take more responsibility for how search is actually working for them, instead of just switching it on and waiting to see what happens.

These days change is still afoot but new trends are emerging in the way people purchase and manage their search marketing. Many of the UK’s biggest online retailers now handle all matters pertaining to search in house, with roles filled by ex agency gurus or mathematical whizz kids who are very good at excel. J There are plenty of reasons for looking after search in house. Often, dissatisfaction with agency service levels, or lack of transparency, but also the realisation that search is an integral part of marketing for any business nowadays, and it needs to be positioned within the overall strategy and understood by all stakeholders in the business.

In the agency world too, things are changing. Search is being given a new value at different ends of the process chain. Design and build agencies are being asked by their clients to work on their search strategy, PR agencies are overwhelmed with requests to manage online PR, and they all need to pull up their socks and get stuck in, and ask for help where they need it from bona-fide search experts if they want to maintain their quality of offering across everything they do.

There isn’t any mystery to search, but it requires a lot of patience, and analysis, and it can be laborious, tedious even and, well, it’s not very glamorous. But, one thing is clear: it’s undergoing a reinvention, which Reform is glad to be a huge part of, where search is at last a big cog in the process for all sized and shaped clients from the first website ideas to their 10 year business plan.

Search has come a long way in its early years as a marketing channel. But it is still immature, and we all need to take responsibility – clients, agents, engines and trade associations – to take the industry to a new level of innovation and efficiency. It’s time for search to grow up. To be reinvented.

We are conducting research into how people use search as a marketing medium. If you would like to take part, please click on the link here: www.reformdigital.com/research

Are clients right to be doing it for themselves?

Tuesday, November 3rd, 2009

The agency vs. in-house debate for Search is, to an extent a red herring. It shouldn’t be a debate about who does it, but how it is done. Even if an agency is appointed, brands are not devoid of responsibility for the strategic planning piece. Though sadly, many brands absolve themselves of this responsibility, to the detriment of their campaign results.

Whether in-house or via an agency, there are some common considerations for the brand; e.g. who owns the PPC account data (agency or client)? Who owns the third party technology license? Are the business goals and sales targets being shared with the campaign manager (whether in-house or agency)? Who will manage the information flow between the business and the online marketing team? Are campaign management techniques up to date or tired? Who handles the budget modelling? Can the agency influence changes to the website to improve conversion? Who will feed the search marketing (and behavioural) insight into the broader integrated comms planning piece?

We find that there isn’t necessarily a one size fits all approach to managing Search. Many retailers and large ecommerce / online brands derive such a high volume of sales and revenue from search marketing, that it is simply far too business critical to be managed out-of-house.

And all is never as it seems in that many agencies – including search pure plays – subcontract PPC to cheaper suppliers (who tend to be based abroad). Again, this can be both very cost effective and disastrous if the supplier relationship isn’t carefully managed and the strategic goals communicated by the primary agent.

Paid search has become a media for the masses, largely thanks to Google’s sales strategy for AdWords, so agencies definitely have to work extra hard with Search to demonstrate to their clients why their clients shouldn’t simply DIY.

Our Trip to Search Marketing Expo (SMX) East 2009 in New York

Monday, October 12th, 2009

We all packed our bags and hit the bright lights of New York.  Actually, no, not really….. We have someone here in our New York office, and we sent him out to SMX 2009 at the Javits Center last week. 

There were many things to be seen at SMX East.  Perhaps more so than in the London equivalent.  Here is what we saw plenty of. . .
 
Out of the booths, or tables, stands, whatever you want to call them, it felt like HALF of them were about tracking solutions of either website traffic stats, or how to track, analyse, or manage Google / Yahoo / Bing PPC campaigns in one place, with an interface that’s user-friendly and generates the “right” customised reports.

The good side was that some of them had effective ways of separating what the user actually queried versus the ad campaigns keyword bid, and displayed useful figures such as your keywords “impression share” – which could help refine campaigns and increase returns further.  However, most of these applications made the same mistake – they were programmed in Dollars and Cents.  So no Pounds and Pence, and no Euros, makes it a lot harder for the more international sites to use at this point.
 
So I’d say one of the biggest disappointments was the lack of international influence.  Almost everything was very US market focused, with maybe versions coming out later for the UK market (once we asked).  Which is a shame, as some of them looked very promising, quite competitively priced, and ran quite smoothly.  Of course, things always look nicer in the showroom!

And going to the other end of the spectrum, “local search” was almost silent.  There was some buzz and several conferences about optimising via the Web 2.0 tools, a la Twitter, YouTube, etc.  But most of the buzz was around tracking and general SEO.      

There were a fair few “SEO Interfaces” – as perhaps more companies are looking for a more template approach to SEO.  Yet, it’s the “same old” in most cases.  Your Yahoo site explorer links, your Google PR, your Alexa page rank, and various other things you can find online and aren’t even the most reliable sources in some instances.  Then there are others that just over-analyse rankings and keyword density to the point where clients get obsessed with both!  And that’s not how SEO works in the first place.

Too many places trying to define it a certain way, and maybe that’s influenced by client marketing teams and needs.  If there was a template mechanism for measuring SEO accurately, it would be a hit for sure.  However, reality is, you cannot template SEO.  Every tool I’ve seen has promise, but then if you try it with three sites that you either own or have access to the data of – it will usually be way off with at least one of the three.  And that’s a horrendous rate for any marketing tool.  That’s why we give every website a customised approach.

As for my attendance, I was there on day two (Tuesday), as it was more SEO geared and had a “link building” conference.  However, for those that actively deal with link building, there was nothing new here.  The usual “does Google detect link buying” (only meters away from companies that buy/sell links for search marketing purposes!) – and the usual complaints from sites that are making quite basic mistakes.  As for link buying, it has at least becoming more internationally focused itself.  By that we mean, for the sites that want to dabble in buying links, link brokers now have a more international reach.  Since Google’s algorithm has a lot to do with link strength and location, it’s always a touchy subject.  Here at Reform, we make sure all sites know what they’re getting involved in before even considering such routes, and what the pros and cons are.

More details from SMX East 2009 can be seen at http://www.seroundtable.com/archives/020841.html
(which has live blog transcripts of every other session at SMX east too).

Time for transparency of Search practices?

Thursday, September 24th, 2009

At ad:tech in London this week there was the usual good representation from the Search agency community: DBD Media, Oban Multilingual, Jellyfish and Efficient Frontier, to name a few of the regular crowd; and Just Search, Optimize and High Position to name some newer kids on the block.

Each agency has its own USPs – whether this is an algorithm, a technology or planning tool. Some claim to be technology providers; others stick with the agency theme. Some have slicker marketing then others – glossy handouts and snazzy logos for tools; others have fast talking sales folk, who can counter any argument on the planet with “yes, but we’ve got a secret sauce”.

Poor, poor clients. Where do they start in evaluating what really sits behind the ‘smoke and mirrors’ sales rhetoric? How do clients know that they will get quality of service, efficiency of management, a best of breed piece of kit, and – perhaps most importantly – transparency of ROI?

Here’s the thing. What all of these Search agencies and technology providers are selling is a service. It’s a combination of people, process and technology. Technology is really important because it is the enabler, the heavy lifter, the lawn mower. But someone’s got to mow the grass.

Here’s the other thing. There is no perfect algorithm for delivering a service. Efficient Frontier call it an “intelligent learning algorithm”; we call it great minds, nimble fingers, Excel macros, spreadsheets and 50 people in India.

Oh, and clients, do ask about who’s doing the do. Is it in-house, or is it outsourced to a country where labour is cheaper? Many Search agencies nowadays are outsourcing. Because there is a lot of heavy lifting to do. If so, do they understand the nuances of your target language and how people search in that language. Are your business and marketing objectives being lost in the Chinese whispers translation from client to search agency to overseas outsourcing agency.

Search is already complex enough without suppliers masking the truth about delivery and adding extra layers for sales and marketing purposes. When will the mist clear so that clients know exactly what they’re buying? Isn’t it time that Search agencies started being transparent with clients about their practices, so that clients can make informed buying decisions?

Is it too much for clients to expect a straight answer to the questions “how?” and “who?”

Search Beyond The Atlantic

Monday, September 7th, 2009

Let’s start things off with a simple statement, I like to travel. Lots of people do, many of whom are quite the seasoned traveller, more so than myself (as much as I’d like to catch up). Somewhat fewer people like search. This is mainly because less people care about search (yes, it’s true), but there are actually plenty of similarities.

Search, speech, dialogue and interaction, are all integrated to some extent in ways that parallel the cultures across society and around our world. These are things that help us progress forward, they help nurture ideas. Google tries to market their product with this concept in mind, but let’s be honest – they’re in it for the money!

And rightfully so (from a business standpoint of course), as a recent look at Google’s sales figures shows that while U.S. market growth has tapered off in 2009, and in the U.K., actually slowed somewhat – the rest of the world is still giving Google it’s “glory days” where quarterly growth in 2009 stayed positive (although this has slowed down a bit too when compared to 2008). There’s more info on that at http://www.searchcowboys.com/research/936 – but let’s get to the real issue at hand and get on with the travels.

How well do you know the PPC and SEO markets in countries outside the U.K. and U.S.? Apologies for offending the few who might, but judging by a look at the overall scene, most people do not. Let’s go a step further and say “Search Marketing in Non-English speaking countries.” Search marketers and agencies from Australia, Canada, Ireland, New Zealand and South Africa, please be seated – although there seems to be a lot of untapped resource there too.

Everyone knows the basics…. Right? Host your site in the target market, use their local domain, their language. That’s a start. Build link strength to their site via other sites in that country and sites about that country, perhaps even sites in their language. Research their market, find out what converts via PPC. Analyse their user journeys when the site goes live – refine your strategy further. You’ll soon find out though, that they often travel different than we do.

For instance in Asia, you’ll find that your “Google led strategy” has no effect in markets like China, Japan and Korea, where engines like Naver and Baidu lead the way. Portal sites and social networking have a much bigger influence on where the user goes for information. So SEO is a completely different channel there. Or on the PPC side, how about Latin America, where past studies show that three quarters of users don’t even know that there’s a difference between paid and natural search. Of course, with PPC relatively untapped (read: very cheap), you can really get a lot of information gathered and testing done in these markets. Even financial terms that might go for over a pound in the U.K. can have their translated counterpart go for under 20p in countries that have a good internet user base, such as Argentina, Mexico and Chile. Contrary to studies in the U.S. and Europe, we often see that a term that ranks well in PPC and SEO getting a majority of visitors via the PPC route!

The good news for those looking to expand search campaigns into Latin America though, is unlike Asia – Google dominates here. In fact, check out the search engine market share for various countries around the world at – http://googlesystem.blogspot.com/2009/03/googles-market-share-in-your-country.html

In Asia, one of the biggest mistakes international businesses make when trying to target countries like Japan (3rd biggest web market in the world according to – http://searchengineland.com/getting-to-know-international-ppc-markets-14955) is the actual website set up. Unlike in the western world, a majority of internet users in Japan visit websites via their mobile phone. So now, you have to look beyond the keywords and bidding, but the set up of your web pages also.

Back home though, we realise that many companies want to target foreign users – but may not have the expertise to re-launch their site in every language. We can help build your English language strategy also. Users in countries around the world will often query in English, whether they are ex-pats, business people, or merely educated in English – which is often taught as a second language in many countries. Many sites overlook the opportunity to tap into some of these countries via PPC, where they can generate qualified traffic and at the cost per click that is a fraction of what they pay normally. Of course, your site has to be somewhat relevant. If you’re selling products that only ship in the U.K. it’s probably not worth it. But for some sites, expanding your search marketing strategy across the world just might be the next step you are looking for. After all, wasn’t that the whole purpose of the web?

Moral of the story…. Travel more. Or ask Reform to advise you on an international search marketing strategy.

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For more information on how Reform could improve your business through search, please call us on +44 203 178 3086 or email us at info@reformdigital.com

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